Recently, GAC Aion's "A Hundred Cities, A Thousand Homes, All Open Mic" event came to a successful conclusion. Six real car owners from various parts of the country were invited to visit GAC Aion's intelligent factory and science and technology museum, where they engaged in an in-depth face-to-face dialogue with company executives and the technical team. With the theme of "Users Fully Open Mic," the event focused on real car-using experiences and expectations, responding to concerns on site, communicating efficiently, and driving issues to closed-loop resolution. This is also another important practice through which Aion continues to deepen its "user-centric" philosophy after the establishment of the Hyptec Aion BU.
During the event, owner representatives spoke enthusiastically on dimensions including product experience, feature optimization, service processes, and future plans, offering both detailed suggestions on existing functions and long-term expectations for the brand's development.
On the product features front, in response to specific owner requests such as "Sentry Mode" and "Tire Pressure Display Optimization," the heads of the software and technical teams responded on site, clarifying that the relevant functions will be implemented through subsequent OTA upgrades, bringing technology closer to users' actual car-using scenarios. As for product directions users hope for, such as a "larger SUV" and a "150,000-yuan-class pure electric MPV," the head of product planning said that the relevant models have already been included in the development plan and will continue to be advanced in combination with user research. Notably, the previously widely praised Aion i60 was created precisely based on user feedback, with sales exceeding 10,000 units in its first month on the market, demonstrating the strong market recognition of "user co-creation." It is reported that within the next 2-3 years, the Hyptec Aion BU will launch more than 30 new and facelifted models to further meet users' diverse mobility needs.
On the user ecosystem front, regarding the recently popular Aion UT super Yong Chong Feng Edition, owners asked whether related personalized options would be offered. The user operations team said that the Aion Mall has already launched the "Yong Chong Feng" series full-car painted films, and will continue to enrich personalized products in the future based on user preferences. In addition, the "AI Life, Good State" user festival will continue to be held across the country, creating an experience platform where car owners can communicate and interact through online and offline linkage.
Service experience is also a key focus for car owners. In response to users' reported service optimization needs, the relevant person in charge systematically introduced an integrated solution soon to be implemented featuring "tiered appointments, physical diversion, process optimization, and digital scheduling." By setting up dedicated channels, optimizing service routes, and upgrading service processes and intelligent systems, it will effectively improve users' in-store experience. At present, Aion's and Hyptec's service networks are steadily integrating, with the integration and upgrading of 254 service outlets completed, covering 147 cities nationwide. Users can experience the dual service guarantee of Aion's "National Good Car" and Hyptec's "Elite Ride" at the same store. Listening to users' voices and continuously optimizing service is also an important reason why Aion has repeatedly won first place in the CAACS customer satisfaction survey.
Under the guidance of the "Panyu Action," the Hyptec Aion BU, through fully implementing the IPD and IMPS systems, systematically integrates users' voices into the entire value chain from demand insight and product definition to R&D, production delivery, and service, consolidating user trust with a full-cycle, high-efficiency, and warm service experience.
This "A Hundred Cities, A Thousand Homes, Users Fully Open Mic" event marks the further development of the direct connection mechanism between Hyptec Aion BU senior management and users, becoming an important measure to advance the "battle for user needs, battle for product value, and battle for service experience." At the same time, as a brand that cares about users, Aion has also built multiple bridges for communication with users. The "AI Life, Good State" user festival has been successfully held in many places across the country, and it has teamed up with the Yongzhou football team to give cars and benefits to fans. After the formation of the Hyptec Aion BU, it will continue to take users as the core, using better "National Good Cars" and "Elite Rides" and marketing actions with greater emotional value to create a new intelligent mobility service experience for users.
